
Eclipse™ User Manual 13 8/18/2011
General Troubleshooting
Symptom Solution(s)
Applies to
Lights
Foggers
& Snow Controllers
Dimmers
& Chaser
Breaker/Fuse keeps
blowing
Check total load placed on device
Chase is too slow Check users manual for speed adjustment
Device has no power Check for power on Mains.
Check device’s fuse. (internal and/or external)
Loss of signal Use only DMX cables
Install terminator
Note: Keep DMX cables separated from power cables
or black lights.
No laser output Bounce mirror motor may have shifted during shipping;
readjust
If you still have a problem after trying the above solutions, please contact CHAUVET Technical Support.
Returns Procedure
Returned merchandise must be sent prepaid and in the original packing, call tags will not be
issued. Package must be clearly labeled with a Return Merchandise Authorization Number (RMA
#). Products returned without an RMA # will be refused. Call CHAUVET and request RMA # prior to
shipping the product. Be prepared to provide the model number, serial number and a brief
description of the cause for the return. Be sure to properly pack product, any shipping damage
resulting from inadequate packaging is the customer’s responsibility. CHAUVET reserves the right
to use its own discretion to repair or replace product(s). As a suggestion, proper UPS packing or
double-boxing is always a safe method to use.
Note: If you are given an RMA #, please include the following information on a piece of
paper inside the box:
1. Your name
2. Your address
3. Your phone number
4. The RMA #
5. A brief description of the symptoms
ContactInformation
WorldHeadquarters UnitedKingdom&Ireland
CHAUVET® CHAUVET®EuropeLtd.
GeneralInformation
Address: 5200NW108thAvenue
Sunrise,FL33351
Voice: (954)929‐1115
Fax: (954)929‐5560
Tollfree: (800)762‐1084
TechnicalSupport
Voice: (954)929‐1115(Press4)
Fax: (954)756‐8015
GeneralInformation
Address: Unit1C
BrookhillRoadIndustrialEstate
Pinxton,Nottingham,UK
NG166NT
Voice: +44(0)1773511
115
Fax: +44(0)1773511110
WorldWideWeb
www.chauvetlighting.com
WorldWideWeb
www.chauvetlighting.co.uk
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